In a first-of-its-kind announcement, FNB and Standard Bank have been named joint winners of the inaugural Customer Experience (CE) Index for the consumer banking sector in 2024. This new benchmark is poised to transform the way brands evaluate and enhance their customer experience strategies.Source: PixabayDeveloped and managed by Professor Adré Schreuder, head of the Industry Chair in Customer Experience at the University of Pretoria (UP), the…
Read More: 2025 CE Index reveals top performers in banking customer satisfaction
