In the face of continued economic headwinds, regulatory uncertainty and accelerating tech advancement, what does 2025 have in store for the banking sector? Tune in to the live webinar 2025 Trends in Global Banking on Jan.16 at 10 a.m. ET, where a panel of industry experts from SAS, Chartis and Unconventional Ventures will explore the trends that will shape banking in 2025 and beyond.
Where does AI fit in? Prominently. A recent report on the use of generative AI in banking showed large numbers of banks realizing significant benefits from GenAI in employee experience, risk and compliance, and time and cost savings.
But why wait until 2025 for a peek at the future? Right here, SAS execs and experts offer 13 predictions – a banker’s dozen, if you will – about trends and changes the year ahead may bring in AI, data management, ESG, retail media and more.
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Digital fraud goes mainstream amid its industrialization
“The Digital Industrial Age of Fraud has dawned, fueled by a perfect storm of social, economic and technological factors that have made fraud more common – and easier to commit – than ever. In one recent survey, 42% of Zoomers admitted to disputing legitimate transactions. At the same time, fraud as a service has come to the fore, buoyed by the prevalence of inexpensive, readily accessible GenAI tools to automate phishing attacks and other digital schemes. The barrier to entry to criminal activity has never been lower. Banking leaders must evolve their thinking and adapt quickly to meet consumers’ expectations for fraud protection – the sooner the better.”
— Thomas French, Senior Financial Industry Consultant for Fraud, SAS
Industry struggles to balance demand for AI’s power with the energy it requires to run
“As industry clamors for AI to drive greater speed, automation and productivity, AI demands GPUs to satisfy the higher levels of processing. Banks and other businesses face the paradox of consuming more energy while facing pressure to enhance their own environmental sustainability and promote ESG measures. The sustainability-related disclosures mandated by IFRS S1 and S2 will only increase scrutiny of energy consumption as a major contributor to global warming.
“Quantum computing will likely be the next big demand on resources. But without the emergence of a sustainable source of energy to power all that computing, will industry be forced to forgo innovation to meet environmental restrictions and maintain consumer confidence?”
— Ian Holmes, Director and Global Lead for Enterprise Fraud Solutions, SAS
Need to make a deposit? The robot can help you.
“Watch for robot assistants to begin replacing branch staff and customer service desks. Less sophisticated versions of these have been used by Japanese retailers for many years now, answering simple queries like ‘where…
Read More: 12 global banking trends to watch in 2025
